Shipping policy

Shipping policy

Thank you for shopping with Bierfrucht. Please review the following shipping and pickup guidelines carefully before placing your order.

U.S. Domestic Shipping Policy

Order Processing Times

Orders are prepared based on the time they are placed.

Important Reminder:

Orders placed before 12:00 PM → ready the next business day
Orders placed after 12:00 PM → ready the second business day
Orders placed Friday afternoon or during the weekend → ready Tuesday
If Monday is a holiday → ready Wednesday

You will receive a separate email notification once your order is ready for pickup or shipment.

Please do NOT come to the warehouse before receiving your pickup confirmation email.

During periods of high order volume, preparation and shipping times may experience delays. If there is a significant delay with your order, we will notify you by email or phone.

Shipping Costs and Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Delivery timelines may vary depending on the carrier and external conditions affecting transportation services.

Shipping Restrictions

BIERFRUCHT.COM ships within the United States and U.S. Territories only.

We do not ship to:

P.O. Boxes
APO/FPO/DPO addresses

If your delivery requires a liftgate service, please select that option during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).

Please allow up to 24 hours for tracking information to become active.

Customs, Duties, and Taxes

BIERFRUCHT.COM is not responsible for customs fees, duties, taxes, tariffs, or any additional charges imposed during or after shipping.

Customers are responsible for all applicable fees.

Damages and Claims

Please inspect all products immediately upon delivery or pickup.

If you notice any damaged, missing, or incorrect items, notify us as soon as possible.

For freight deliveries, customers must note any visible damage or loss on the carrier paperwork at the time of delivery in order to file a claim.

To report damage, please email: info@bierfrucht.com

Please include:

Photos of the damaged goods
Order number
Business name
Contact name
Phone number
Detailed description of the issue

Claims submitted more than five (5) days after delivery or pickup will not be accepted.

Warehouse Pickup Locations

Colorado Warehouse

Address: 1280 W 47th Ave, Denver, CO 80211

Hours:

Monday–Friday: 6:00 AM – 2:30 PM

Saturday: 8:00 AM – 11:30 AM

Sunday: Closed

Phone: (303) 293-8440

Pickup Instructions:

Enter through the east entrance on Lipan St near the corner of W 47th Ave. Follow the driveway to the right toward the ramp with two large overhead doors and customer parking. After parking, call the phone number posted on the pedestrian door located between the overhead doors.

Ohio Warehouse

Address: 6600 Donn Eisele Rd, Columbus, OH 43217

Hours:

Monday–Friday: 9:00 AM – 3:00 PM

Saturday: Closed

Sunday: Closed

Phone: (614) 867-5490

Pickup Instructions:

Upon arrival, call the warehouse phone number and provide your order number. Please park in the designated customer pickup area.

California Warehouse

Address: 10730 Patterson Pl, Santa Fe Springs, CA 90670

Hours: